Payment refund policy

Ferry Berisha is willing to refund your online payment in case you wish to cancel your booking, or in cases where we cannot provide the promised service.
However, it is important to emphasise that “not all cases can be refunded”. Find below the cases and the amount that can be refunded in any case.

Major causes or technical defect

In all cases where Ferry Berisha or Dragobia Boat will not be able to operate due to major reasons or technical failure, you will be notified in advance on your email address and will get a refund of 100%

Cancellation or date changes 24h before

If you like to change the travel date or cancel it more than 24 hours before start, it will cost 10% of your total price ( 90% will be refunded via PayPal ). This is valid for every reason you may have.

Payment cannot be refunded.

Any request for cancellation of any type of booking is required in the last 23 hours has no refund.

Gueshouse cancellation policy

Any request for cancellation of your accommodation in our guesthouse/villas made 5 days before the arrival date, it will be refunded 90% via PayPal.

All the requests later that 5 days before arrival cannot have a refund.

Tours payments cannot be refunded.

All the payments for tours in Valbona, Thethi, Albanian Alps, Shala River, One Day Tour cannot be refunded because of the initial preparaments we have to make when you reserve a tour.

Equipping with travel tickets

All tourists travelling by Berisha Ferry, Dragobia Boat or the ones who book our tours, get an electronic or physical ticket. Tickets that do not contain the serial number or another security elements are not valid. The ticket must be presented on the ferry in electronic form (on your smartphones) or in print. In any case of a refund, the ticket is a must.

First Aid and safety equipments

The Berisha Ferry, the Dragobia Boat or even the small boats that are used for lake tours, are equipped with lifeboats. In any other case, please listen and follow the staff instructions.